The Many Benefits of Using Managed IT Services

Derek Veillon • March 23, 2015

Technology has made life easy for businesses. Information and computer technology have improved efficiency, productivity and profitability while reducing the demand on human resources. In the long run, it definitely saves your business a good amount of money. When you want to keep up with the changing times and make the best use of the latest developments, you cannot do without upgrading the IT infrastructure of your business.

However, like they say, every rose has a few thorns. The thorns in IT are the demand for perfect operations, monitoring, maintenance and support. Unfortunately, as a business becomes increasingly reliant on IT, the demand for resources required to manage your IT infrastructure also increases.

For small businesses that face a resource crunch, it becomes difficult to support a complex system. Any slack in operating, monitoring, maintaining and supporting the IT infrastructure perfectly can pose security threats. You need backups, regular software and security updates and patches to ensure that your business does not suffer from IT outages or other major problems. Even in cases of a problem, you need an expert team that can quickly troubleshoot the issue before it becomes uncontrollable.

A great way to avoid all these technical hassles and challenges is to outsource. With efficient  managed IT service providers  around, you reap the benefits of IT while still being in control of your IT assets. Managed services offer a wide range of services that keep your IT related expenses under control while ensuring that you enjoy the benefits.

What exactly is managed IT?

Opting for  managed IT services  is like having the cake and eating it too. Yes, you have to pay for the cake, but it is definitely worth it since the benefits clearly outweigh the expenses. You get the best of both the worlds – a responsible provider to take care of your IT needs and complete control over your IT operations.

However, a lot of business owners confuse managed  IT services  with  outsourced IT services. In traditional outsourcing, you usually do not have control over the functioning of your IT assets. In other words, the service provider takes control of the services provided.

With managed IT, you retain complete control. You can decide what services you want the provider to take care of. You can choose the aspects you want the provider to manage. Despite hiring a company to handle your IT function, you can retain full control over the management of your systems.

Should you opt for managed IT service?

Well, the choice ultimately depends on the requirements of your business. Nevertheless, in the present day context where IT demands are changing and evolving continuously, partnering with an expert who knows the tricks of the trade is going to be very beneficial. An entire team of skilled technicians is at work monitoring, maintaining and overseeing your IT infrastructure.

Besides, the IT needs today have become uncertain. With new software and packages being released every few months, you might be confused about making the right kind of upgrades to your existing infrastructure. Managed IT service providers can analyze your requirements, compare them with the features of new products and suggest the best solution for you. So, hiring a managed service provider is worth it, for more than one reason.

What is the scope of  managed IT services ? 

Managed IT services offer end to end monitoring, maintenance and support services. The managed IT service provider works like an extension of your company. In fact, you can hand over the entire responsibility of running your IT infrastructure to the provider and focus on the core aspects of your business.

You can summarize the function of managed IT services into three main aspects:

  • Receiving alerts about anything and everything that poses a risk to your IT infrastructure and network
  • Addressing the alert and taking damage control measures to tackle the risk
  • Providing round-the-clock support for your operations

Additionally, managed IT service providers offer backup and  data recovery. The main objective of managed IT is to ensure that the computers and networks in your business work seamlessly and smoothly. Managed IT service providers also offer SaaS based services that give you complete control over the operations.

Disaster recovery 

In today’s volatile business environment, you never know when disaster can strike. What’s more, you do not know the form in which the disaster will strike. It could be a virus attack, a hacking attempt or  data loss  due to hardware crash. Irrespective of the cause of disaster, it is important to recover data on time and prevent massive damages.

There are two things involved here – first, you need to have backup and second, you need to have a plan for recovery when disaster strikes. With managed services, you get both data backup and data recovery services.

File sharing management 

File sharing is the practice of providing access to your data and digital media such that multiple users can access and work on them simultaneously. One simple example of file sharing is  Google Drive. Another use of file sharing is to allocate space for personal file storage to different users in a common file system. You can have control over the level of access that you provide to each user.

Your business stands to gain by using the file sharing system. What kind of benefits can you expect? For one, you can encourage effortless collaborative work between your employees and between your employees and clients. There are file syncing and sharing systems that specifically address the needs of small and medium businesses.

Your managed IT service provider can offer high quality  secure file sharing platform. It is very important to ensure business grade security since sharing takes place on the network. Reliable file sharing systems also ensure end user simplicity. Moreover, you pay as you go. So, it is easy on your pocket as well.

Patch management and software updates 

Software needs to be updated for two purposes. Firstly, newer versions usually have better features. Also, they are designed to cover up the loopholes or vulnerabilities of the older versions. Secondly, newer versions are more secure since they are resistant to many existing viruses and other malware.

Managed IT services  include patch management and software update service. A patch, as the name indicates, is not the whole software but a piece of it meant to fix a specific issue and improve the software’s performance. Although patches are meant to improve the usability of the software, inefficiently designed and installed patches can give rise to new problems called software regressions.

In order to avoid such issues you can choose patch management services offered by  managed IT services.  Patch management  includes creating a strategy about what patches need to be used on which system in order to enhance its performance. It also includes removing patches or components that you are no longer licensed to use and replacing it with a new one. A lot of expertise goes into handling the different aspects associated with patch management.

Software updates refer to installing the latest versions of software released periodically by developers. These are not just pieces but the entire package. Managed IT services take up the responsibility of updating the software installed in your IT infrastructure as well.

Management of online assets 

These days, digital assets are as important and crucial for business success as physical assets. In fact, if you run an online business, most of your assets are likely to be digital. In such a situation, you need an expert to manage your assets, monitor their performance and ensure that they deliver the best ROI.

But what exactly are digital assets? Digital assets can be websites, blogs, online stores, social networks, mobile platforms and digital media such as photos, software and content. Each one of these assets requires special attention. For instance, websites and blogs need to be updated regularly. You also need to renew your  domain names , ensure website security and troubleshoot any issues. Furthermore, it is important to  copyright your content, including text, videos and pictures, to protect from copyright infringement. These are your essential investments and need to be safeguarded efficiently.

Just like you might want to appoint an estate manager to oversee your physical assets, a manager for your online assets is also important.  Managed IT services  can be your best solution. The efficient team of experts available with managed IT services will expertly manage your digital assets.

Security management 

Online security threats are becoming more and more serious in the present day. New viruses and malware are being released into the virtual world everyday in different forms. You need a constant tracker to keep an eye on these malware and protect your systems against them.

In addition to installing robust security systems, managed services also update your systems regularly for complete protection. Most of these security software programs are provided as a service, which saves you money as well.

Benefits of managed IT services

For startups, managed IT services are one of the best ways to cut costs without compromising on the functionality. Since the services are handled by a group of experts who are dedicated to managing your IT requirements, you can expect increased operational efficiency. Downtimes can also be minimized.

Furthermore, since you pay as you go, the operating costs are also low. With a managed service taking care of your needs, you don’t need an in-house team to handle these crucial operations. You also save upfront money required for set up, hiring and training resources. You can reap the benefits of enterprise level support without incurring high costs.

Consider the intangible benefits that you will receive from  managed IT services. Peace of mind is perhaps the best offshoot of handing over the responsibility to an expert. You are free to focus on doing what you do best – your core business operations. IT operation is a full time job and unless you have a reliable expert handling it, you cannot take your attention off it. Managed services offer  24x7x365 IT monitoring and support. So, you can even take off on vacations knowing that the IT of your business is in good hands.

Help desk and support 

If you or one of your employees requires technical support, all you need to do is call your managed service provider. These services specialize in remote handling and  remote troubleshooting. You get reliable support 24x7x365.

In addition to these services, managed IT providers also offer  virtual desktop managemen t, network operations and remote IT project management among others.  Remote IT project management  is much sought after service by small and medium businesses. Under this service, the managed IT providers make it easy for you to handle individual projects by sharing some of the crucial tasks such as status updates, software installation, antivirus scans, migrations, network operations and others.

How do you choose?

The requirements of every business are different. As a business owner, you are the best judge about the kind of services you require. So, begin by analyzing the requirements of your business.

Managed IT services  have made life easy for small and medium businesses. By leveraging the benefits of these business, you can make the most of technology, enhance the quality of customer support and watch your business grow.

Contact IT Architeks  today for professional, reliable and affordable  managed IT solutions. Call 972-521-9928 to book a free consultation and network audit.

Download our free whitepaper on the value of managed services!

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Your Vendor Just Said They're Not Responsible if Hackers Steal Your Data. Did You Read the Fine Print?

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"We moved everything to the cloud, so our data is safe now." I hear this from trucking leaders constantly, and every time, I have to wonder if they also think their cargo is automatically secure just because they parked at a truck stop. The cloud isn't some magical security forcefield. At its most basic level, it's just someone else's server hosted somewhere else. And if you think that automatically makes your data safer, you could be setting yourself up for a very expensive wake-up call. The Warehouse Analogy That Changes Everything Think of cloud storage like leasing warehouse space. The warehouse owner secures the building – the walls, roof, locks on the main doors, security cameras in common areas. That's their job, and they're usually pretty good at it. But here's what they don't do: they don't secure what you put inside your space, decide who gets access to your specific area, or protect your inventory from theft. That's still your responsibility, even though it's not your building. The cloud works the same way. Your cloud provider secures their infrastructure – the hardware, network, and physical security of their data centers. But YOU are still responsible for securing your data, your applications, and who has access to everything. Just because you outsource the technology doesn't mean you outsource the risk. The Shocking Reality of Most Cloud Setups When I conduct cybersecurity assessments for trucking companies, the cloud security gaps I find are honestly jaw-dropping. We're not talking about minor oversights – we're talking about fundamental misunderstandings that leave companies exposed. Many trucking companies don't even have a complete inventory of all their cloud applications. Think about that for a second. They can tell you exactly how many trucks are in their fleet, where each one is located, and what condition it's in. But ask them to list all their cloud applications and the connections between them? Blank stares. They have no idea what's connected to what, where their data is flowing, or who has access to it. The Vendor Vetting Problem Here's another reality check: when was the last time you actually read the fine print in your cloud vendor contracts? Most of the time, those contracts hold the vendor harmless if they get hit with a cyberattack and your business suffers as a result. Your vendor's security problems become your security problems, but you have zero control over how they handle security. I've seen companies lose access to all their cloud data because their vendor got compromised. The trucking company did nothing wrong, but they were still the ones dealing with operational disruptions, customer complaints, and potential data breaches. Your vendors' security is 100% your security concern, whether you want it to be or not. 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And data leakage? That's when APIs accidentally expose more information than they're supposed to – like if your customer portal showed all customer shipments instead of just their own. The False Sense of Security The most dangerous part about cloud security misconceptions isn't the technical vulnerabilities – it's the false confidence they create. Companies think they're protected, so they don't invest in proper security measures. They don't train their employees on cloud security best practices. They don't monitor their cloud environments for suspicious activity. They don't have incident response plans for cloud-based attacks. They're driving around with a false sense of security while their digital doors are wide open. What You Need to Do Right Now First, accept this reality: the cloud isn't automatically safer than on-premises systems. It can be more secure, but only if you understand your responsibilities and act on them. Start with an inventory. You need to know every cloud application your company uses, who has access to each one, and how they connect to each other. You can't secure what you don't know exists. Read your vendor contracts. Understand what security responsibilities are yours and what happens if your vendor gets compromised. If the fine print makes your vendor harmless for their security failures, you need to plan accordingly. Audit your API connections. Find out what systems are talking to each other, whether those connections are properly secured, and whether you have any zombie APIs that should have been shut down years ago. Implement proper access controls. Just because data is in the cloud doesn't mean everyone in your company should be able to access it. The Bottom Line Cloud security is like warehouse security – the building might be secure, but that doesn't automatically protect what you put inside it. The cloud can be a powerful tool for trucking companies, but only if you understand that moving to the cloud doesn't eliminate your security responsibilities – it changes them. Don't let a misunderstanding about shared responsibility become the reason your company makes headlines for all the wrong reasons. If you're not sure whether your cloud setup is actually secure or just feels secure, it's time for an independent assessment. Contact us to discuss a comprehensive review of your cloud security posture, vendor relationships, and API vulnerabilities before criminals find the gaps you don't know exist. Melanie Melanie Padron is a risk management expert and cybersecurity speaker who specializes in protecting trucking companies from cyber threats. She's the Director of Business Development at IT ArchiTeks, a veteran-owned cybersecurity and IT solutions provider based in Texas.
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This Trucking Company Trusted Their IT to Handle Cybersecurity. Criminals Roamed Their Network for Over a Year.

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"Hello! Your files have been stolen and encrypted." That's the message that greeted a trucking company CEO when he walked into his office last November. Not exactly the Monday morning pick-me-up anyone wants to see on their computer screen. But here's what really gets me fired up about this story: this wasn't some mom-and-pop operation that barely knew what a password was. This was a legitimate trucking company with a small IT staff. They had security tools. They were getting alerts. They thought they were covered. They were dead wrong. The Shock of "But We Have IT!" When I started digging into what happened, the CEO kept saying the same thing: "We have an IT department that handles our security." He said it with the kind of confusion you'd expect from someone who just discovered their smoke detector had been chirping in an empty room for months. And that's exactly what had been happening. For over a year – not weeks, not months, but over a year – criminals from Russia, China, and Vietnam had been roaming freely through their network gathering information. The security alerts were screaming warnings every single day, but they were going to a folder nobody monitored. Their "Password123" credential was like leaving the front door wide open with a welcome mat. The forensics investigation painted a picture that blew my mind. These weren't opportunistic hackers stumbling around. They were methodical, patient, and had been studying this company's operations longer than some employees had been working there. The Brutal Truth About IT vs. Cybersecurity Here's what that CEO learned the hard way, and what every trucking leader needs to understand: having IT doesn’t necessarily mean your cybersecurity is being managed well. IT and cybersecurity are both technology related, but they’re two separate and distinct specialties. Your IT person can keep your printers working and your email running, but that doesn't make them qualified to detect advanced persistent threats or respond to nation-state actors. It's like expecting your fleet mechanic to also be your safety compliance officer. Sure, they both work on keeping your trucks road-ready, but the expertise required is completely different. What We Always Find (And What Will Shock You) When we conduct cybersecurity risk assessments, the disbelief on executives' faces is always the same. They thought their IT department was handling security, but suddenly they're discovering vulnerabilities that would make a criminal's job embarrassingly easy. Unpatched software vulnerabilities everywhere. Critical business data sitting unencrypted like an open book. Employee passwords stored in browsers where anyone with access to that computer can see them. Customer information and personally identifiable data just hanging out in the digital equivalent of an unlocked filing cabinet. Then there's the access problem. Half the company has admin privileges they don't need, and employees can access system areas that have nothing to do with their jobs. When a criminal gets in, they don't hit a wall – they hit a highway with no speed limits. Network segmentation? What's that? Many companies we assess have everything connected to everything else. It's like having a house where every room connects to every other room, so if someone breaks into your garage, they can waltz right into your bedroom. The Real Cost of Assumptions That trucking company I mentioned earlier? We're still rebuilding their entire infrastructure. The forensics investigation is complete, but the other damages are hard to put a price on. Their reputation took a hit. Operations were disrupted. Customer trust was suffering. And here's the kicker: most of what happened to them could have been prevented with proper cybersecurity measures that had nothing to do with IT support. Your Wake-Up Call Starts Now Every trucking executive reading this needs to ask themselves a hard question: How do you actually know your cybersecurity is being handled properly? If your answer is "because I have IT," you need an independent perspective. You can't self-evaluate your own security posture – it needs to be assessed by an unbiased third party who can give you the real picture without any conflicts of interest. The only way to know if you're truly protected is to have an independent cybersecurity expert take a hard look at your entire operation. Not your IT person. Not the vendor who sold you your current setup. Someone with no skin in the game except telling you the truth. A proper third-party cybersecurity risk assessment will uncover the gaps you don't know exist. It'll show you where criminals could walk right in. It'll reveal whether those security tools you're paying for are actually working or just taking up space on your network. Because here's what I know for certain: cybercriminals are coming for your business. Not maybe. Not eventually. They're already trying. The only question is whether they'll find a fortress or a house of cards. Don't wait for your own "Password123" moment to find out which one you've built. Melanie  Melanie Padron is a risk management expert and cybersecurity speaker who specializes in protecting trucking companies from cyber threats. She's the Director of Business Development at IT ArchiTeks, a veteran-owned cybersecurity and IT solutions provider based in Texas.

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The Critical Difference Between IT and Cybersecurity – Frisco, TX – IT ArchiTeks

Why Your IT Person May Not Be Enough: The Critical Difference Between IT and Cybersecurity

April 24, 2025
In the final installment of our April series on dangerous cybersecurity myths, we explain why having an IT department doesn't automatically mean you're secure. "Hello! Your files have been stolen and encrypted. All you need to do is pay." This was the chilling message that greeted a local business owner as they walked into their office one morning. Despite having an in-house IT person who they assumed was handling security, their entire system had been compromised. The forensics investigation revealed a troubling timeline: Initial breach occurred nearly a year earlier Security alerts had been going to a folder that no one monitored Weak passwords were being used across critical systems Backups existed but were unusable because no one had the encryption key This cautionary tale illustrates one of the most dangerous myths in business cybersecurity: "I have an IT person/department that handles my cybersecurity." IT and Cybersecurity: Related But Fundamentally Different Think of the relationship between IT and cybersecurity like general medicine and cardiology. While both disciplines involve healthcare, you wouldn't want your family doctor performing open-heart surgery. IT professionals excel at: Keeping systems operational Installing and configuring software Troubleshooting technical issues Managing network infrastructure Cybersecurity professionals focus on: Identifying and mitigating security threats Implementing defensive controls Monitoring for suspicious activity Responding to security incidents Staying current on evolving attack methods The Anatomy of a Breach: When IT Expertise Isn't Enough Let's revisit our earlier example. The forensic investigation revealed that security alerts had been going to multiple people for months, but no one was checking them because they went to a "security folder" that no one monitored. When the company discovered the breach, their internal IT team started restoring systems, unaware that attackers still had complete access. This actually overwrote critical evidence and allowed the criminals to maintain their foothold. The timeline was devastating: Initial breach occurred 11 months before detection For nearly a year, attackers quietly extracted confidential company and customer data This data was sold on the dark web to a second criminal gang The second criminal group executed the actual ransomware attack Inadequate backup procedures left critical systems unrecoverable Five Warning Signs Your IT Coverage Leaves You Vulnerable No dedicated security monitoring : Security tools generate alerts, but someone must actively monitor and respond to them Outdated systems remain in use : Legacy software and older operating systems create security gaps No formal security policies : Without documented procedures, security becomes inconsistent and reactive Lack of regular security testing : Without penetration testing and security assessments, vulnerabilities remain undiscovered No incident response plan : When (not if) a breach occurs, every minute without a plan increases the damage The Military Approach to Cybersecurity At IT Architeks, a leading Managed IT Service Provider in Frisco Tx, our veteran-owned team approaches cybersecurity with the same disciplined, multi-layered defense strategy we applied in military operations when we served our country in uniform. Our comprehensive small business cybersecurity solution includes eight core protections working together as a unified defense system: SaaS Backups for Email : Ensuring critical communications remain recoverable EDR (Endpoint Detection and Response) : Providing real-time threat monitoring and response Email Security with Spam Filtering : Blocking the most common attack vector Remote Monitoring and Patch Management : Ensuring systems remain current and protected Security Password Management : Eliminating the risk of weak credentials Multi-Factor Authentication : Adding an essential second verification layer Employee Training with Phishing Simulation : Transforming your team into a human firewall Help Desk Support : Providing expert assistance when you need it The Cost of Waiting The average small business breach now costs $108,000—but the true cost often extends far beyond financial impact: Lost customer trust Damaged reputation Business interruption Regulatory penalties Legal liability When you compare this to the cost of proper cybersecurity protection, the investment becomes obvious. Making the Transition to True Security If you rely solely on IT support for security, you're not alone—it's one of the most common gaps we find. But recognizing this vulnerability is the first step toward addressing it. As we conclude our series on dangerous security myths, remember: You're not too small to be targeted Your cloud data isn't automatically protected IT support isn't the same as cybersecurity expertise Ready to see exactly where your security stands? Contact IT Architeks, top Cybersecurity Provider in Frisco Tx, today for a complimentary cyber strategy session—our veteran-led team will help you identify vulnerabilities before criminals do.
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The Cloud Security Myth: Why “It's in the Cloud” Doesn't Mean It's Protected

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Too Small to Be Hacked? Think Again: Why Small Businesses Are Prime Cyber Targets

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It was just another Friday for Sarah, owner of a small local medical office. After attending yesterday's chamber of commerce meeting, she opened what appeared to be a routine email from a trusted colleague containing a DocuSign contract needing her signature. Something felt off—they had just spoken in person without mentioning any paperwork—so Sarah thought she was being cyber-savvy by emailing back to confirm. When her “colleague” confirmed it was legitimate, she proceeded to open and sign the document. What Sarah didn't know: she wasn't communicating with her colleague at all, but with a criminal who had infiltrated his email account and set up auto-reply rules. By opening that document, Sarah unknowingly released malware that began spamming every contact in her address book, damaging professional relationships and tarnishing the reputation she had spent years building. We're Too Small to Be on a Criminal's Radar This dangerous misconception puts countless small businesses at risk every day. The truth? You're not too small to be hacked—you're just too small to make news when it happens. Today's cybercriminals aren't just lone actors in hoodies targeting specific businesses one at a time. They're sophisticated operations using AI-powered tools to cast wide nets across thousands of potential victims simultaneously. They don't care about your company's size or your town's population—they care about finding any unlocked door. Why Small Businesses Are Perfect Targets Small and mid-sized businesses face a perfect storm of vulnerability factors: Limited Security Resources: Unlike large corporations with dedicated security teams, small businesses typically lack specialized cybersecurity expertise. Valuable Data: Even the smallest practice holds a treasure trove of protected health information worth significant money on dark web marketplaces. Gateway to Larger Networks: Small businesses often connect to larger partner organizations, making them attractive entry points to bigger targets. Less Security Awareness: Staff at smaller organizations typically receive less security training, making them more susceptible to social engineering. False Sense of Security: The very belief that "we're too small to target" creates dangerous blind spots. The Numbers Don't Lie 61% of small businesses experienced a cyberattack in the past year, according to Verizon's 2023 Data Breach Investigations Report[¹] The average cost of a data breach for small businesses is $108,000, as reported by IBM's Cost of a Data Breach Report 2023[²] 60% of small businesses close within six months of a significant cyber incident, according to the National Cybersecurity Alliance[³] The New Cybercrime Reality Modern cybercriminals operate sophisticated business models. Rather than targeting single organizations, they employ automated attacks that simultaneously probe thousands of potential victims. When successful, these criminals don't just steal money—they harvest identities to sell on the dark web, install ransomware that locks up critical systems, or use your business as a stepping stone to attack your business partners. Being "Politely Paranoid": Your First Line of Defense As Sarah's story demonstrates, a healthy dose of skepticism could save your business from disaster. At IT Architeks, a veteran-owned Cybersecurity Provider in Frisco, TX, we advise clients to be "politely paranoid"—trust but verify: Never rely solely on email for verification. Call the sender directly using the phone number you have on file (not one provided in the suspicious communication). Scrutinize the urgency. Criminals create time pressure to force mistakes. Implement multi-factor authentication. This simple step stops 99.9% of automated attacks. Invest in employee security awareness training. Your team is both your greatest vulnerability and your strongest defense. Taking the Next Step The first step toward protecting your business is acknowledging that no organization is too small for cybercriminals to target.  Next month, we'll address another dangerous myth: "My data is safe in the cloud." Until then, remember that being small doesn't make you invisible—it makes you vulnerable in different ways. Want to learn more about how our veteran-led team delivers military-grade Cyber Security Prevention in Frisco, TX? Call IT ArchiTeks today for a complimentary cyber strategy session.