IT ArchiTeks Legal Agreements
- Master Service Agreement (MSA) – general terms and conditions applicable to all Provider products and services.
- Service Attachment for Managed Services – core managed services including monitoring, remote management, security, BCDR and VoIP
- Service Attachment for AI Services
- Service Attachment for Co-Managed Services
- Service Attachment for Managed Compliance Services
- Service Attachment for Application Development
- Service Attachment for Penetration Testing Services
- Service Attachment for Database Management Administration
- Service Attachment for Managed Print Services
- Service Attachment for Colocation Services
- Data Processing Agreement – data security and privacy agreement including statutorily required terms.
- Acceptable Use Policy
- Schedule of Third Party Services – notice of third-party services and waiver of claims.
- Service Level Objectives – targeted response times by tier of severity.
- Support Services & Rates
