IT ArchiTeks Legal Agreements
- Master Service Agreement (MSA) – general terms and conditions applicable to all Provider products and services.
- Service Attachment for Managed Services – core managed services including monitoring, remote management, and help-desk.
- Service Attachment for Managed Security Services – advanced cyber-security services including SOC and SIEM.
- Service Attachment for Backup and Disaster Recovery Services – managed backup and disaster recovery services.
- Data Processing Agreement – data security and privacy agreement including statutorily required terms.
- Acceptable Use Policy
- Schedule of Third-Party Services – notice of third-party services and waiver of claims.
- Service Level Objectives – targeted response times by tier of severity.
- VoIP Service Agreement
- Support Services & Rates
