Incident Response

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IT ArchiTeks Offers Fast Incident Response

Cybercrime, data security breaches, and other data loss, or destruction events can happen in seconds, but without a good incident response plan, your business may struggle to recover after these incidents for days, weeks, months, or even years. When you partner with IT ArchiTeks, our mobile incident response team will go to work immediately after the unexpected happens, helping to minimize downtime, restore your data, enhance your security protocols, and generally get your back to doing what you do best while we take care of the rest.

What Happens after a Cyberattack or Data Breach?

Following a cybersecurity incident, the IT ArchiTeks team will go to work correcting the issue to get your business back up and running. We follow the simple yet thorough five step process outlined below to address the incident and get you back on track:


Receive the Report

Depending on your plan with the IT ArchiTeks team, we may receive reports automatically if a security breach occurs. Otherwise, you can contact us as soon as you become aware of a breach, and we’ll get to work.


Contain & Minimize the Problem

Once we’re aware of the issue, we’ll work to contain it and minimize impact on your business and information systems. This might involve finding and shutting down the “patient zero” device, computer, or server where the attack originated. We may also take steps like backing up data and software to ensure you save as much as possible and avoid the need to recreate this data.


Ongoing Analysis & Research

Actually, steps two and three should be thought of as happening in tandem. As we’re containing and minimizing the breach, we’re also evaluating how the breach occurred, fixing the issue, and making plans to avoid future breaches through improved security measures.


Repair & Restore

At this stage, we understand how the error occurred, and we’re confident that restoring the data from backups, reimaging computers, and restarting business functions will not result in additional risk. To ensure security, we will continually check and recheck systems throughout the process to avoid, eliminate, and address additional risks.


Communicate & Remediate

This final step is where we partner with you to create communications that will go out to your stakeholders, law enforcement, attorneys, insurers, and other impacted parties. These communications will explain exactly what happened, how we fixed the issue, and detail the steps we’ve taken to prevent future issues. We know it’s hard to admit when something has gone wrong with your business, but it’s an important part of the process of recovering after a breach. Giving detailed and accurate information related to how you respond when the unexpected happens is just as important as providing transparency in reporting these cybersecurity incidents.

You’ll receive many of the pertinent details necessary for these communications and remediation plans in the form of a thorough incident report delivered by the IT ArchiTeks team. However, if you ever need additional details, information, or documentation, we are happy to provide it. Our team can also review the incident and remediation reports you compose for stakeholders to ensure the information accurately represents the situation, our response, and the ongoing plans to prevent additional concerns.

What Incident Response Services are Available from IT ArchiTeks?

IT ArchiTeks offers two incident response options. First, we can provide ongoing cybersecurity monitoring and management services that include incident response. This option makes it the most likely that you will prevent the majority of incidents and respond to others in the earliest possible stages. The second option is emergency incident response. Even if you’re not on a support plan with our team, we can offer emergency support following an incident. We’re always happy to do this, but in many cases, the incident will have progressed to more serious stages by the time we’re involved, putting your business at increased risk.

We understand that every business is different, and we create unique IT support plans that fit your businesses needs with the necessary scalability to grow when you grow. If you’re interested in learning more about incident response plans or any of the other support services we provide, we would love to hear from you. Please contact us to speak with one of our sales team members.